Customer Service Team Leader

Job Title: Team Leader for Telecallers

Experience Required: 5 Years in Team Leader and Minimum 3 Years in Self Calling Salary: ₹30,000 per month (Fixed) Location: Maya Puri Working Days: Monday to Saturday Timing: 09:30 AM to 7:00 PM

Job Responsibilities:

• Manage a team of telecallers and ensure achievement of individual and team targets.

• Guide and support telecalling staff in handling customer calls and lead conversions.

• Do self-calling when required to meet urgent or high-priority targets.

• Monitor team performance through call audits, reports, and regular reviews.

• Train new telecallers on product knowledge, scripts, and call handling skills.

• Share daily and weekly reports with management.

• Ensure quality calling standards and customer satisfaction.

• Resolve customer complaints and lead escalations effectively.

• Maintain discipline and motivation within the team.

Requirements:

• Minimum 5 years of total experience in telecalling/sales/customer service.

• At least 3 years of hands-on self-calling experience is a must.

• Leadership experience preferred (even if informal team handling in past roles).

• Strong communication skills (Hindi & basic English).

• Knowledge of MS Excel and calling software (CRM or Dialer tools) is an advantage.

Target-oriented, self-motivated, and team-focused personality.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9319179724