Customer Service Support Deputy Manager

About Us:

François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune.

Role & Responsibility

We are looking for a highly organized focused After Sales Customer Support Deputy Manager to lead our customer support team and regional service engineers across India. This is a non-technical role focused on people management, customer satisfaction, and service coordination for our oil-free piston compressors market.

Major responsibilities as under:

• Manage customer support team and coordinate with (regional) service engineers
• Pro-active preventive management of field compressors to avoid any breakdown
• Ensure timely resolution of service requests, maintenance schedules, and customer complaints
• Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply…)
• Control of prices and discount as per management policy
• Maintain maintenance database and follow up on renewals
• Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
• Market Intelligence and analysis and responsible for Key account

Desired Candidate:

• Bachelor’s degree in Business Administration, Operations, Engineering or related field
• 8 – 10 years’ experience in customer service or after-sales (preferably in industrial equipment)
• Experience managing regional or field-based teams across India
• Strong communication, coordination, and people management skills
• Proficiency with CRM, service tools as well as Excel/ERP tools, (EPICOR knowledge is an asset)
• Comfortable working with internal cross-functional teams (technical, logistics, finance)
• Fluent in English and Hindi, and ready to travel PAN India