Customer Service specialist - Voice

Pls attend direct walk in Interview on 24th Oct 2025.

Time : 10:30 AM till 3:30 PM

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.

About Axis Phone Banking

Role : Axis Phone-Customer Service Specialist - (Voice process)

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Role

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Role & responsibilities

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time

* Delivering service with requisite courtesy and accuracy

* Demonstrating complete onus to customers queries / problems

* Adhering to product and process requirements with nil errors

* Escalating customer issues to the right internal stakeholders

* Ensuring process efficiency and effectiveness

* Complying to service and sales guidelines

* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate profile

Post Graduate Freshers and Graduates with 2 -5 years can apply.

Overall 2- 4 years of overall experience can only apply.

Candidate who can join immediately are preferred.

Excellent English communication with good comprehension skill is a must.

Pls attend direct walk in Interview on 24th Oct 2025.

Time : 10:30 AM till 3:30 PM

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.