Customer Service Specialist

Role Overview: You will be a full-time Customer Service Specialist based in New Delhi, responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience. Your daily tasks will include responding to customer queries via phone, email, and in-person, resolving customer issues promptly and professionally, and documenting customer interactions and feedback. Key Responsibilities: - Respond to customer queries through phone, email, and in-person channels - Resolve customer issues in a timely and professional manner - Maintain phone etiquette while communicating with customers - Document customer interactions and feedback to improve service - Ensure customer satisfaction and enhance their overall experience Qualifications Required: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience skills - Proficiency in Phone Etiquette - Excellent interpersonal and communication skills - Ability to handle multiple tasks and prioritize effectively - Experience with CRM software is a plus - Bachelor's degree or equivalent in a related field,