Customer Service Specialist – SCG India

About SCG in India

sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities

• Sustainable product leadership.

  Delivering

  eco-friendly AAC wall and block systems

  that meet the demands of India’s modern construction industry.

• India as a sourcing gateway.

  Serving as a

  specialized sourcing hub

  for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG’s international markets.

• Recognized sustainability leadership.

  Globally acknowledged for ESG excellence, SCG has been ranked among the

  top performers worldwide in construction materials

  for sustainability.

About the Role

reliable support, responsive communication, and seamless service delivery

Key Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

• Bachelor’s degree in Business, Communications, or related fields.
• 0–3 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.

• New graduates with enthusiasm and adaptability are welcome to apply.

Career Development

customer ecosystem and service operations