Customer Service Specialist

Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 3 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key Responsibilities:✔️Handle incoming calls and respond to customer queries in a timely and professional manner.✔️Make outbound calls to customers for follow-ups, feedback, or information updates.✔️Resolve product/service-related issues effectively, escalating when necessary.✔️Maintain a high level of customer satisfaction by providing accurate information and support.✔️Document all customer interactions and update CRM systems.✔️Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.✔️Work closely with the team to improve service standards and processes.Required Skills & Qualifications:✔️Under Graduates & Graduates are welcome. Freshers can also apply.✔️0–4 years of experience in customer support (voice process).✔️Excellent verbal communication skills in English.✔️Good listening skills, patience, and empathy when dealing with customers.✔️Basic computer knowledge (MS Office, Email, CRM tools).Interested candidates can share their CVs on whatsapp to 92056 26007(Arpit Shukla)