Providing splendid customer service to customers in a friendly and courteous manner. Have knowledge about the products and services and respond to all inquiries accordingly. Improve the customer's experience with client services by ensuring that the customer's issues are attended to promptly and all their concerns are resolved immediately. Provide customers with product and service information. Identify, research, and resolve customer issues using the computer system and applications. Follow up on customer inquiries if not immediately resolved. Candidate Profile: Excellent communication skills Goal Achiever A track record of High Customer Satisfaction 0 to 1 year experience in Customer Care Freshers can also apply Education Qualification and Experience: Any Graduate
The ideal candidate will be responsible for maintaining the design and integrity of both customer-facing and internal systems. Additionally, you will provide technical assistance to team members with system and network requests. Your responsibilities will include monitoring network resources, performing preventative maintenance, backing up network configurations, testing restore processes, providing IT support for internal systems and network infrastructure issues, and documenting network standards and procedures. To qualify for this role, you must have a Bachelor's degree or equivalent experience. It is essential to have the ability to multi-task, organize, and prioritize work effectively. Exceptional customer service skills are also required. Please note that the candidate must be willing to commute to Gurgaon for this position.,
Company Description Orbitsys Technologies Pvt Ltd, a prominent DMS-CRM company headquartered in India, with a subsidiary office in Canada, specializes in crafting tailored Dealer Management Systems for automotive businesses. Established in 1995, Orbitsys offers comprehensive services including the development, hosting, and support of software systems designed for the automotive sector. Trusted by over 2000 dealers worldwide, we serve Automotive OEMs, Electric Vehicle manufacturers, multi-brand workshops, and car dealerships. Our cloud-hosted platform integrates functionalities such as Vehicle Distribution, Sales, After-sales Business, Workshop Management, and CRM. Role Description This is a full-time on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will be responsible for managing customer inquiries and complaints, providing support and information to clients, ensuring high levels of customer satisfaction, and handling customer service management tasks. The role involves resolving customer issues promptly and efficiently, maintaining records of customer interactions, and collaborating with other departments to improve customer service. Qualifications Strong Interpersonal Skills Experience in Customer Satisfaction and Support Proficiency in Customer Service and Customer Service Management Excellent verbal and written communication skills Ability to handle stressful situations and manage time effectively Prior experience in the automotive industry is a plus
Company Description Orbitsys Technologies Pvt Ltd, a prominent DMS-CRM company headquartered in India, with a subsidiary office in Canada, specializes in crafting tailored Dealer Management Systems for automotive businesses. Established in 1995, Orbitsys offers comprehensive services including the development, hosting, and support of software systems designed for the automotive sector. Trusted by over 2000 dealers worldwide, we serve Automotive OEMs, Electric Vehicle manufacturers, multi-brand workshops, and car dealerships. Our cloud-hosted platform integrates functionalities such as Vehicle Distribution, Sales, After-sales Business, Workshop Management, and CRM. Role Description This is a full-time on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will be responsible for managing customer inquiries and complaints, providing support and information to clients, ensuring high levels of customer satisfaction, and handling customer service management tasks. The role involves resolving customer issues promptly and efficiently, maintaining records of customer interactions, and collaborating with other departments to improve customer service. Qualifications Strong Interpersonal Skills Experience in Customer Satisfaction and Support Proficiency in Customer Service and Customer Service Management Excellent verbal and written communication skills Ability to handle stressful situations and manage time effectively Prior experience in the automotive industry is a plus