Customer Service Specialist

Company Description

Orbitsys Technologies Pvt Ltd, a prominent DMS-CRM company headquartered in India, with a subsidiary office in Canada, specializes in crafting tailored Dealer Management Systems for automotive businesses. Established in 1995, Orbitsys offers comprehensive services including the development, hosting, and support of software systems designed for the automotive sector. Trusted by over 2000 dealers worldwide, we serve Automotive OEMs, Electric Vehicle manufacturers, multi-brand workshops, and car dealerships. Our cloud-hosted platform integrates functionalities such as Vehicle Distribution, Sales, After-sales Business, Workshop Management, and CRM.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will be responsible for managing customer inquiries and complaints, providing support and information to clients, ensuring high levels of customer satisfaction, and handling customer service management tasks. The role involves resolving customer issues promptly and efficiently, maintaining records of customer interactions, and collaborating with other departments to improve customer service.

Qualifications

• Strong Interpersonal Skills
• Experience in Customer Satisfaction and Support
• Proficiency in Customer Service and Customer Service Management
• Excellent verbal and written communication skills
• Ability to handle stressful situations and manage time effectively
• Prior experience in the automotive industry is a plus