Customer Service Specialist

FLUENT ENGLISH REQUIRED

WORK FROM OFFICE

Location: Althan, Surat

WORK FROM OFFICE - SURAT, GJ

VIRTUAL FRONT DESK FOR US-BASED HOTELS

FLUENT ENGLISH REQUIRED

WORK FROM OFFICE

Location: Althan, Surat

FLUENT ENGLISH REQUIRED

Position Type: Full-Time

WORK FROM OFFICE

Shift Timings: 7am - 3 pm, 3 pm - 11 pm, 11 pm - 7 am

Days of Work: 6 days a week

WORK FROM OFFICE

Responsibilities:

Provide assistance to hotel guests by handling check-in and check-out processes.

Respond promptly and professionally to guest inquiries and concerns.

Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.

Collaborate with the on-site hotel staff to ensure seamless guest experiences.

Maintain a high level of empathy, patience, and customer service while addressing guest needs.

Requirements:

Strong communication skills in English, both written and spoken.

Prior customer service experience is a plus

Flexibility to work in rotational shifts.

A passion for delivering exceptional customer experiences.

Basic computer skills and proficiency in using virtual communication tools.

Benefits:

Opportunity to work and contribute to a global hospitality network.

Comprehensive training and ongoing support to enhance customer service skills.

Exposure to the hospitality industry and guest service operations.

Dynamic and collaborative work environment.

FLUENT ENGLISH REQUIRED

Job Type: Full-time