Posted:2 days ago|
Platform:
On-site
Full Time
Location: [ Noida sector -4 Nearby 16 Metro Station ]
Experience Required: 1–3 years (EdTech preferred)
About Us:
We are a fast-growing EdTech company committed to making quality education accessible through innovative technology and personalized learning solutions.
Role Overview:
As a Customer Success Executive, you will be the primary point of contact for our students and parents, ensuring they receive the best possible experience with our products and services. Your role involves onboarding, engagement, and retention.
Key Responsibilities:
Handle incoming student/parent queries via calls, chat, and email.
Onboard new customers and guide them through platform features.
Ensure high engagement and usage of our learning products.
Resolve customer issues with empathy and efficiency.
Maintain detailed records of customer interactions.
Collaborate with sales, product, and academic teams to improve customer experience.
Perks & Benefits:
Competitive salary + incentives.
Learning & development opportunities.
Friendly and collaborative work culture.
Learningshala.in
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