Customer Service Specialist

At VOYE HOMES®, we are seeking enthusiastic and detail-oriented professionals to join our team as Customer Service Specialist. This role is ideal for individuals who are passionate about delivering excellent service, solving problems effectively, and building long-lasting customer relationships in the travel and hospitality sector.

Qualifications

• 0–1 year of experience in customer service or related roles.
• Diploma, Bachelor’s, or Postgraduate degree.
• Strong critical-thinking, problem-solving, and quick decision-making abilities.
• Active listening skills to handle diverse customer interactions.
• Ability to work in a fast-paced environment with speed, agility, and accuracy.

Key Responsibilities

• Handle customer calls and interactions with professionalism, courtesy, and a positive attitude.
• Communicate effectively—both verbally and in writing—with diverse customers in a calm and empathetic manner.
• Provide accurate information and solutions related to bookings and services.
• Resolve customer concerns and complaints promptly, striving for first-contact resolution, and escalate complex issues when necessary.
• Ensure high levels of customer satisfaction through proactive communication and effective problem-solving.
• Contact customers daily to track check-ins and check-outs.
• Document customer feedback, identify trends, and share insights to improve service quality.
• Encourage satisfied customers to share reviews on Google and other platforms.
• Maintain detailed records of all customer interactions and resolutions.
• Collaborate with cross-functional teams to address concerns and reduce customer journey friction points.
• Recommend operational improvements to enhance efficiency and service excellence.
• Develop strong knowledge of VOYE HOMES® properties and services to provide accurate guidance.
• Build customer loyalty and encourage repeat business through personalized interactions and follow-ups.

At VOYE HOMES®, we don’t just serve customers—we create memorable experiences. If you are passionate about travel, communication, and building relationships, we invite you to be part of our journey.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person