Customer Service Representative

Job Description

Company Description TruelyMarry is a trusted and leading matchmaking platform committed to helping individuals find their ideal life partners. We strongly emphasize authenticity, privacy, and personalized services, and we foster meaningful connections and lasting relationships. Our dedicated team integrates advanced technology with human expertise to provide a secure, efficient, and supportive environment for individuals seeking companionship, love, or marriage. Join us on a rewarding journey of building beautiful relationships and cherished memories. Role Description: Customer Service Representative (Full-Time | On-Site – Kanpur) We are seeking a Customer Service Representative to join our team at our Kanpur office. The ideal candidate will be key in managing client relationships, ensuring a seamless customer experience, and supporting our matchmaking services. This client-facing role requires excellent communication, problem-solving, and relationship management skills. Key Responsibilities: Ensure a high level of customer satisfaction by addressing inquiries, feedback, and concerns promptly and professionally. Maintain strong, positive client relationships through consistent follow-ups and service excellence. Manage day-to-day client interactions and support matchmaking services with empathy and discretion. Collaborate with internal teams to resolve client issues and ensure seamless service delivery. Guide clients regarding matchmaking processes and service offerings. Maintain accurate records of client communications and service status updates. Qualifications: Strong interpersonal, communication, and relationship management skills. Proven ability to handle customer service responsibilities with empathy, patience, and professionalism. Excellent problem-solving abilities and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Prior experience in customer service, client relations, or a related field is an advantage. Proficiency in basic computer applications and CRM systems is preferred. Minimum educational qualification: High School Diploma or equivalent. Location: Kanpur (On-Site) Employment Type: Full-Time If you’re passionate about creating meaningful connections and providing outstanding customer support, we’d love to hear from you. Apply now at: hr@truelymarry.com Show more Show less