Customer Service Representative

Role: Customer Care Executive

We are hiring a dedicated Customer Care Executive for our Surat office to onboard new customers over phone calls and support existing users with any challenges they face on the Truck Hai platform.

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Key Responsibilities

• Make outbound calls to onboard new customers (shippers, brokers, fleet owners, and truckers).

• Guide users through registration and help them understand app/web features.

• Handle inbound calls related to bookings, load posting, trip updates, payments, and platform issues.

• Troubleshoot customer problems and coordinate with internal tech/operations for quick resolution.

• Maintain accurate call logs, follow-ups, and customer feedback records.

• Provide polite, clear, and solution-oriented communication at all times.

• Follow standard operating procedures for customer verification, onboarding, and issue handling.

• Share insights and suggestions to improve customer experience.

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Requirements

• Fluency in Hindi is mandatory; basic English or Gujarati is an advantage.

• Previous customer care/tele-calling experience preferred; freshers with strong communication skills may apply.

• Comfortable with high-volume calling and explaining processes clearly.

• Basic familiarity with mobile apps and web platforms.

• Strong problem-solving attitude with a customer-first approach.

• Ability to work from our Surat office at the mentioned address.