Customer Service Representative

Roles and Responsibilities

*****FLUENT ENGLISH REQUIRED******

*****FRESHERS CAN APPLY*******

We are seeking a motivated and dynamic individual to join our team for a UK based company UK as a Sales and Admin Executive. This role combines sales responsibilities with administrative duties to support the efficient functioning of our sales team. The ideal candidate will possess excellent communication skills, both written and verbal, as effective communication is vital in this role. The Sales and Admin Executive will work closely with our sales team to ensure smooth operations and outstanding customer service.

Responsibilities:

Sales Support:

• Assist the sales team with lead generation, prospecting, and client follow-ups.
• Respond promptly and professionally to client inquiries via phone, email, and in-person meetings.
• Collaborate with the sales team to prepare sales presentations, proposals, and contracts.
• Maintain accurate and up-to-date records of client interactions, sales activities, and transactions.
• Coordinate property showings and open house events as required.
• Provide assistance during negotiations and closings, ensuring a smooth and positive experience for clients.

Administrative Support:

• Handle administrative tasks such as managing calendars, scheduling appointments, and organizing meetings.
• Prepare and distribute sales and marketing materials, including brochures, flyers, and newsletters.
• Manage and update the real estate firm's database, ensuring accurate and complete client information.
• Process paperwork, such as contracts, leases, and agreements, in compliance with company policies and legal requirements.
• Monitor and maintain office supplies and inventory, replenishing as necessary.
• Perform general office duties, including filing, scanning, and photocopying documents.

Communication and Customer Service:

• Exhibit excellent communication skills when interacting with clients, colleagues, and external stakeholders.
• Provide exceptional customer service, addressing client inquiries, concerns, and complaints promptly and professionally.
• Build and maintain positive relationships with clients, fostering long-term partnerships and generating repeat business.
• Effectively communicate property details, market trends, and relevant information to clients.

Requirements:

• Previous experience in sales and administration, preferably in the real estate industry, is advantageous.
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.
• Strong interpersonal skills to establish rapport with clients and work effectively within a team.
• Highly organized with exceptional attention to detail and the ability to prioritize tasks.
• Proficient in using office software and technology, including MS Office (Word, Excel, PowerPoint) and CRM systems.
• Knowledge of the UK real estate market and relevant regulations is desirable.
• Proactive and self-motivated, with the ability to work independently and meet deadlines.
• A valid driver's license and access to a vehicle is beneficial for property viewings.

If you are a driven individual with excellent communication skills, a passion for real estate, and a desire to contribute to a successful team, we invite you to apply for the position of Sales and Admin Executive at our real estate firm.

Job Type: Full-time

Pay: ₹300,000.00 - ₹360,000.00 per year

Experience:

• total work: 1 year (Preferred)

Work Location: In person