Customer Service Representative

Job Description – Customer Service Representative (CSR)

Location:

Job Type: Full-time | Permanent | Fresher-Friendly

Salary:

• ₹14,600 (for Freshers)
• ₹15,000 (in-hand) for Experienced Candidates

Eligibility

• Minimum 10th / 12th Pass or Graduate

Key Responsibilities

• Assist customers and ensure excellent service
• Explain and demonstrate games to customers
• Handle cashiering and billing processes

Working Hours

• 9-hour shifts per day
• 1 weekly day off
• Public holidays and weekends are working days

Shift Timings:

• Female (Rotational): 10:00 AM – 7:00 PM | 11:00 AM – 8:00 PM | 12:00 PM – 9:00 PM | 1:00 PM – 10:00 PM
• Male (Rotational): 1:00 PM – 10:00 PM | 2:00 PM – 11:00 PM | 3:00 PM – 12:00 AM | 4:00 PM – 1:00 AM

Note: Must be available for all shifts during the first 15 days of joining

Benefits (Post Probation)

• Incentives
• 24 days paid leave per year
• Double pay on public holidays
• General and COVID-19 Mediclaim coverage
• Child education benefit

Requirements

• Must follow grooming and uniform standards
• Comfortable with rotational shifts and standing work

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund