Customer Service Representative

Job Description

Job Title: Customer Service Representatives Company: Policy Bazaar Insurance Brokers Pvt. Ltd. Location: Sector 44, Gurugram (Walk-in Interviews only) Interested candidates may contact: shrutikataria@policybazaar.com | 7042444948 Employment Type: Full-time Salary range: ₹2.5 - ₹3.6LPA, depending on relevant experience. Job Description: Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills. Responsibilities: - Handle customer inquiries via phone, email, and chat. - Provide detailed information about our products and services. - Assist customers in making informed decisions about their insurance needs. - Maintain accurate records of customer interactions and transactions. - Resolve customer complaints in a professional and timely manner. - Collaborate with team members to improve customer satisfaction. Requirements: - Experience: 0-4 years in customer service or sales. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts effectively. - Basic computer skills and familiarity with CRM systems. - Strong problem-solving abilities and attention to detail. - High School Diploma and Bachelor's degree preferred. Working Conditions: - 6-day working week. We do not conduct virtual interviews. Policy Bazaar is an equal opportunity employer and welcomes candidates from all backgrounds to apply. Show more Show less