Customer Service Representative

Job Description

Company Description Penta IT Solutions Pvt, Ltd. is a B2B Knowledge Process Outsourcing (KPO) firm specializing in providing back-end support to Insurance and Accounting Firms. With over 4 years of industry experience and a highly skilled team, we offer comprehensive data entry, account management, and backend insurance services to firms in the USA and Canada. Our commitment to exceptional service, competitive pricing, and efficiency sets us apart in the market. Role Description This is a full-time on-site Customer Service Representative role located in Sahibzada Ajit Singh Nagar. As a Customer Service Representative, you will be responsible for ensuring customer satisfaction, providing support to clients, and enhancing customer experience on a day-to-day basis. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Good communication and interpersonal skills Ability to troubleshoot and problem-solve efficiently Strong attention to detail and organizational skills Experience in a similar role is a plus Fluency in English is required Show more Show less