Customer Service Representative

Job description

Job Title: Customer Service Representative
Location: RL Jewels, Jalgaon
Job Type: Full-time

Job Description:

As a Customer Service Representative at RL Jewels, you will play a pivotal role in enhancing our customers' shopping experience and ensuring they receive exceptional service. You will be the face of our brand, responsible for guiding customers. Your expertise in this role attention to detail, and strong communication skills will drive sales and uphold our reputation for quality and trust.

Key Responsibilities:

• Customer Service: Greet customers warmly, engage them in conversation to understand their needs, and provide personalized assistance to help them make well-informed jewelry purchases.
• Sales: Guide customers in selecting jewelry that aligns with their preferences, budget, and requirements. Explain product details, materials, and craftsmanship, and confidently close sales.
• Customer Relationship Management: Maintain a database of clients, noting their preferences and special occasions to encourage repeat business.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to understand clients’ needs.
• Attention to detail and a passion for jewelry and fashion trends.
• Team player with a proactive attitude and problem-solving skills.

Benefits:

• Competitive salary
• In-store training and career development opportunities
• Employee discounts on jewelry purchases

Job Type: Full-time

Pay: ₹10,997.66 - ₹20,767.07 per month

Benefits:

• Provident Fund

Work Location: In person