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Customer Service Representative

3 - 6 years

3 - 6 Lacs

Navi Mumbai Maharashtra India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Order Management Customer service Market Intelligence order to cash customer relationships

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities Execute the order entry process and manage the order fulfilment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. Maintain service levels according to business prioritization. Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions. Also have some knowledge about OTC process, Inco Term & Payment Term. Qualifications Required a bachelors degree. 3 years to 6 years of working experience in similar roles Preferred Skills Problem solving and communication skills Costumer Service and business process acumen Additional notes The ability to accommodate a flexible schedule aligned with international time zones is essential SAP Knowledge. Flexible for Any Shift

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