Customer Service Representative

3 - 4 years

4 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively—your ability to quickly respond and implement solutions with the help of our internal & external partners. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality.

Key Responsibilities:

● Manage inbound/outbound calls, emails & chats with knowledge & efficiency.

● Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

● Keep records of customer interactions, process customer accounts

● Follow the company's communication procedures, guidelines, and policies.

● Match the pre-defined SLA standards.

● Take the extra mile to engage customers.

Requirements:

● 3-4 years of proven experience in customer service in the e-commerce industry

● Experience in online healthcare will be an added advantage

● Graduation in any field

● Strong phone contact handling skills and active listening

● Strong hold on technical skills

● Familiarity with CRM systems and practices

● Customer orientation and ability to adapt/respond to different types of concerns

● Excellent English communication and presentation skills

● Ability to multitask, prioritise, and manage time effectively

● Excellent problem-solving & analytical skills

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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