Customer Service Representative

0 - 2 years

3 - 4 Lacs

Posted:5 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Order Management:

    Book orders in Oracle and manage commercial terms of purchase orders.
  • Discount & Approval Process:

    Work on Discount Approval process and obtain approvals as per DOA.
  • Finance Coordination:

    Collaborate with finance for payment validations and follow-ups.
  • Supply Chain Coordination:

    Allocate ship sets and manage item allocation with the supply chain team.
  • Shipment Planning:

    Work on shipment plans and hold/release orders through Oracle.
  • Customer Interaction:

    Send PI to customers, respond to order-related queries such as delivery periods, ETA, and item descriptions.
  • Returns & Complaints:

    Manage Returns/RMAs and customer complaints, following up with relevant stakeholders for resolution.
  • Pre-orders & FOC Orders:

    Generate pre-orders, FOC orders, and manage rejected/fulfilled orders.

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