Customer Service Representative

Pay: ₹18,000.00 - ₹22,000.00 per month

Job description:

Role Overview:

We are looking for a dedicated and proactive Customer Service Executive to join our team. You will be the first point of contact for our customers, responsible for resolving queries, managing complaints, and ensuring a seamless service experience. Your role is key in building strong customer relationships and maintaining our brand reputation.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate information regarding products, services, orders, and delivery timelines.
• Resolve customer issues promptly and escalate complex cases to the appropriate department.
• Record all customer interactions in the CRM system and update order/service status.
• Coordinate with logistics, technical, and sales teams to ensure timely order processing and service fulfillment.
• Follow up with customers to ensure satisfaction and maintain long-term relationships.
• Maintain service level standards (TAT, response time, etc.) and participate in quality audits.
• Identify recurring issues and share insights with the management for process improvement.

Requirements:

• Graduate in any discipline (Bachelor’s degree preferred).
• 1–3 years of experience in customer service or a similar role.
• Excellent communication skills in English and local language (spoken and written).
• Strong problem-solving abilities and a customer-focused approach.
• Familiarity with CRM systems, order management tools, or call center software.
• Ability to stay calm and professional under pressure.
• Basic computer skills (MS Office, email, data entry).

Job Type: Full-time

Benefits:

• Provident Fund

Language:

• English (Preferred)
• Kannada (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person