Customer Service Representative

Job Description

Role Overview: Responsible for handling call center calls and keeping customer satisfaction at the core of every decision and behavior Role & responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend refreshment training to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Preferred candidate profile Previous experience in a customer service role. Strong phone and verbal communication skills along with active listening skills. Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Eligibility: Good English communication skills. Should able to join immediately. Comfortable to WFO (Viman Nagar)