Customer Service Representative

Job Description

Role & responsibilities When receiving the customers order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery. Arrange the shipment according to process, manage and file the orders and confirmations. Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule. Follow up the samples, return goods, price and approval of Credit Note according to process. Update the price after revised to JDE system in time and provide the approved quotation to customers. Follow up and reply to customers investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods. Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed. Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE system, supplement and update the customers contact information timely. Assist salesman to manage the consignment customers, arrange the stock taking, settlement and follow up the approval for Running Cost. Assist Credit Analyst to follow up the payment status of customers and inform them about the shipment. Provide the related sales report according to requirement. Finish other tasks assigned by manager. Preferred candidate profile This person is responsible for following up the sales order and coordinate the issues with the sales team primarily onsite support for the Chennai site. 2-3 years of customer service work experience Bachelors/master's in chemical or science Manufacturing experience is must Understanding of business processes Ability to work with customers Strong verbal communication skills Team-oriented Customer handling skills Advance excel, vlookup etc Perks and benefits Communication - Speaks, writes, listens and presents information in a logical and articulate manner, appropriate for the audience. Customer Focus - Strives to understand and fulfill the needs and expectations of internal and/or external customers. Individual Development - Is self-motivated, has energy and drive, is self-aware, deals with challenges and takes ownership of continuous individual development.