9 Customer Order Jobs

Role & responsibilities INDUSTRY- MUST HAVE EXP IN BOILER/ STEAM 1. Strategic Planning & Order Review - Responsible for reviewing incoming orders and driving the creation of robust monthly and quarterly production and delivery plans. - Evaluate and analyze standard, non-standard, and captive orders from multiple business units like Cooling and Chemicals. - Release monthly and quarterly central planning schedules aligned with demand forecasts and customer commitments. - Monitor order pipeline and ensure order finalization is in sync with engineering and production timelines. 2. Coordination Across Functions & Stakeholders - Collaborate closely with engineering, manufacturing, and shop planning teams to align production and delivery timelines. - Act as a liaison between departments (Engineering, QA, Production, Dispatch, etc.) and third-party agencies to ensure inspection readiness and certification processes. - Coordinate cross-functionally for timely call-outs for inspections, customer visits, and related documentation. 3. Product & Production Planning - Functions as the Product Planner, overseeing both standard and non-standard product order lifecycles. - Ensure product planning aligns with project timelines and inventory targets. - Develop detailed production schedules in coordination with shop planners. - Manage captive and non-standard orders including customization and engineering inputs. - Align planning to meet One-Time Performance (OTP) metrics for all orders. 4. Inventory Management - Effective inventory oversight is vital for timely delivery and cost control. - Monitor and manage inventory levels in line with forecasted production needs. - Optimize inventory holding to balance availability with cost efficiency. - Support procurement planning based on current inventory and projected requirements. 5. On-Time Delivery (OTD) & OTP Management - Track and manage One-Time Performance (OTP) of orders by aligning schedules. - Drive initiatives to improve OTP and on-time delivery (OTD) through planning accuracy and proactive issue resolution. - Address internal or external planning requirements swiftly to avoid delivery delays. 6. Quality & Documentation Management - Facilitating inspection readiness and ensuring all technical documentation is complete and accurate. - Arrange inspections and coordinate third-party call-outs for quality checks. - Ensure timely preparation and submission of test certificates, customer datasheets, and other related documents. - Maintain compliance with internal quality systems and external regulatory requirements. 7. Invoicing & Reporting - Ensure all planning deliverables feed into timely monthly and quarterly invoicing. - Track project closure and delivery documentation to avoid invoicing delays. - Collaborate with finance and project management for invoice alignment and reporting accuracy.

Key Responsibilities Manage and optimize end-to-end e-commerce logistics operations including warehousing, inventory control, order fulfillment, last-mile delivery, and reverse logistics. Oversee e-commerce platform integrations (e.g., Carousell,Lazada,Shopee, Tokopedia, Zalora, Qoo10, etc.) to ensure accurate stock synchronization, order flow, and timely delivery. Develop and maintain strong relationships with 3PL partners, shipping providers, and regional logistics vendors. Track, analyze, and report on logistics KPIs (delivery SLAs, order accuracy, cost per shipment, return rates, etc.) to drive continuous improvements. Implement cost-efficient logistics strategies while ensuring high customer satisfaction. Collaborate with internal teams (sales, marketing, finance, customer service) to support smooth campaign launches and peak season readiness. Ensure compliance with customs, trade regulations, and local delivery requirements across Southeast Asia. Drive process automation and adoption of technology tools for logistics and supply chain optimization. Qualifications & Requirements Bachelors degree in Supply Chain, Logistics, Business, or related field. 5+ years of logistics and supply chain management experience, preferably in the Southeast Asia e-commerce ecosystem. Proven track record of managing logistics operations for major online platforms (Shopee, Lazada, Tokopedia, etc.). Strong knowledge of cross-border logistics, import/export regulations, and last-mile delivery solutions in SEA. Hands-on experience with 3PL vendor management and e-commerce fulfillment models (B2C & B2B). Excellent analytical, negotiation, and problem-solving skills. Strong communication and stakeholder management skills. Ability to thrive in a fast-paced, high-growth environment with regional exposure. Nice to Have Experience with ERP / WMS / OMS platforms (SAP, Oracle Netsuite, Unicommerce, TradeGecko, etc.). Knowledge of digital health / consumer products logistics (customize if relevant). Multilingual proficiency in English and at least one Southeast Asian language.

shift-based Cashiers for caf known for its Irani Chai and quick-service snacks. The cashier plays a key front-end role in handling both walk-in and online orders, ensuring accurate billing and fast counter operations.

Handle customer order, dispatches, good communication skills, multi tasking, co-ordinate with different departments, Tracking Orders & delivery, Coordinate with customer for dispatch clearance, payments, vehicle arrangement, delivery schedule

In depth knowledge of ERP workflow-MRP concept,b.Customer order acknowledgement,Capacity planning and scheduling,Support / Answer to Customer inquiries.

Responsibilities: * Greet customers, take orders, serve food & drinks * Maintain cleanliness, assist with events * Ensure prompt service, manage inventory * Collaborate with kitchen team on menu planning Annual bonus

Coordinate sales, imports/exports, logistics and documentation. Manage sales orders, customer schedules, customs and vendor coordination. Optimize logistics costs, ensure timely dispatch and prepare MIS reports using Excel and PowerPoint.

Role & responsibilities: : As the Lead of Customer Service, the associate plays a crucial role in ensuring customer satisfaction and loyalty, which are vital for repeat business and brand reputation in a competitive market. This role involves leading, mentoring, and coaching a team of customer service representatives, handling escalated inquiries, and implementing strategies to enhance the overall customer experience by working closely with other departments like Sales, Marketing, Distribution, Supply Chain, Finance, Digital and Legal to ensure seamless customer journeys. Project Planning and Execution: The Lead is responsible for planning and executing customer service projects, ensuring timely delivery, resource allocation, and adherence to quality standards. Problem-Solving and Decision-Making: Addressing complex customer issues, resolving escalated conflicts, and making informed decisions to enhance service delivery and customer satisfaction. Lead and mentor a high performing Customer Service Team Collaboration with Cross-Functional Teams: Working closely with other departments such as Sales, Marketing, Distribution, Supply Chain, Finance, Digital and Legal teams to align customer service strategies with overall business objectives. Leadership and Mentorship: Providing guidance, coaching, and mentorship to customer service representatives to enhance their skills, performance, and overall job satisfaction. Process Improvement and Innovation: Identifying opportunities for process optimization, implementing innovative solutions, and continuously improving service delivery methods. Technical or Customer-Facing Responsibilities: Handling complex customer inquiries, technical support escalations, and ensuring a seamless customer experience across all touchpoints. Customer Order & Claim Processing: Develop and implement a comprehensive process, covering from Customer Order Management to Satisfaction through cross functional collaboration. Operation Excellence: Oversee the day-to-day operation ensuring efficient workflow and timely resolution of obstacles. Identify innovative digital solutions to enhance the efficiency across all touch points.

Qualification : Dipolma/BE - Mechanical/Production Experience : Three/Four year experienced preferred. Responsibility/Skills: Candidate is responsible to handle the customer order from order entry till the dispatches. 2) Shall have good communication skills, multi tasking, confident while speaking. 3) Need to co-ordinate with different section inside the factory like production, materials and purchase 4) Need to communicate with sales engineers located at the branch offices regarding lead time of delivery and order track. 5) Need to communicate with customer regarding the dispatch clearance, payments, vehicle arrangement, delivery schedule.