Customer Service Representative

Job Description

Position: Customer Service Representative Location: Gurgaon Purpose of Position: As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Role & responsibilities Support sales team in creating quotations, order entry and support general inquiry Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence Understand appropriate situation handling of specialized customer needs based on geography & requirement Responsible for sustaining and continuing knowledge of existing and new products and applications Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel Provide quality service with 70-80 customer contacts/day Preferred candidate profile • Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service. • Ability to multi-task, prioritize and manage time effectively • Strong communication and active listening • Native resident of Gurgaon/Delhi. • Familiarity with SAP systems would be an added advantage