IT Infrastructure Specialist (Off-roll)

Job Description

Position: IT Infrastructure Support Location- Gurgaon Your Responsibilities: -Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU. -Administer Microsoft users using Active Directory and software distribution tools. -Support PC / laptop / tablets / mobile data / smartphones / network equipment -Provide onsite support for Global IT for servers and network components -Provide onsite support to configure network printers in accordance with Global IT standards -Support MS Office 365 cloud and client applications -Asset management of Hilti IT equipment and mobile phones using software and tool provided -Coordinate local projects for Global IT rollout -Compliance with all relevant regulations and company agreements -Provide out of hours support when and if required -May be required to travel to sites in country -This will be a Complete In office profile and no WFH is there. Your Profile: Functional Expertise -Strong PC, laptop, tablet hardware support experience -Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware -At least 2-3 years proven membership of a globally oriented IT team -At least 2-3 years proven track record in a support role including experience in customer contact. -Good supportive telephone manner and communication skills -Self-motivated team member Understanding the Business -Able to prioritise based on business needs. -Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets. -Applies Hilti core values and compliance standards when dealing with IT suppliers. -Relates to the business reasons driving Hilti IT Strategy Understanding and defining what needs to be done. -Clear service orientation and able to adapt himself to newest technology and service innovation. -Able to quickly demonstrate high levels of motivation and competence in IT tasks. -Focus on opportunities, proactive ownership and avoid problems (innovator) Getting things done: -Structured, self-motivating and independent working style -Works and thinks proactively. -Flexible working approach -Shows a strong can-do attitude and is willing to go the extra mile -Stays focused on the real issues and identifies the pain points. -Completes tasks / projects and ensures execution to the end. Working with others: -Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization. -A team player. -Interacts well with cross-functional teams in Hilti global IT organization. Developing yourself and others -Seeks out opportunities to learn and develop. -Seeks feedback from customers and colleagues. -Works to strengthen development areas. -Prepared to adopt / adapt best practice wherever originates. -Shares knowledge with others and willing to learn from others What do we not need -Programming language skills -Server administration -Not enthusiastic about finding the best possible solution for the users. -Weakness in teamwork or interpersonal cooperation/communication Non-negotiable criteria -Experienced in installing and maintaining PC / laptop / tablet. -Network related knowledge is must. -Hands on experience on MS Office Applications. -Excellent communication skills in written and spoken English is a must.