12 Microsoft Server Jobs

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients Youll find an environment that inspires and empowers you to thrive both personally and professionally Theres no one like you and thats why theres nowhere like RSM, Responsible for enterprise system maintenance and support to include design assistance and implementation; device selection and implementation; and technical services and support Troubleshoots and provides root cause analysis of common system/device issues to proactively identify potential problems Works directly with vendors to resolve Manages vendor technical relationship closely to understand and provide solutions that will best fit with future IT growth, Responsible for troubleshooting system and process issues Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to internal clients, Provides technical assistance on back-end management systems and hardware troubleshooting, Tests and evaluates hardware/software to ensure compatibility with internal applications and processes Tests and coordinates deployment of firmware and driver upgrades on all applicable devices, System SME works closely with power users and IT engineers to coordinate technical elements of enterprise solutions, Assist with move, add, change, delete (MACD) process for applicable devices as needed, Education/Certifications (must Note Required Or Preferred) 4-year college degree in a related field or equivalent experience preferred, Technical/Soft Skills (must Note Required Or Preferred) 1-3 years' experience in some or all of the following preferred Microsoft Server and Active Directory technologies Outstanding organizational skills plus an ability to manage concurrent projects and activities, Experience (must Note Required Or Preferred) Strong knowledge of IT infrastructure preferred, Leadership Skills (must Note Required Or Preferred) Works independently with ICS L3 technical peers to ensure system is appropriately represented across the Firm, Strong customer service and interpersonal skills required, Strong verbal and written communication skills required, Conveys a sense of urgency and drives issues to closure required, Displays a passion for excellence, a drive to improve, and a commitment to exceed expectations preferred, Ability to interface with business, operational and IT stakeholders as required for system planning, performance and maintenance preferred, At RSM, we offer a competitive benefits and compensation package for all our people ?We offer flexibility in your schedule, empowering you to balance lifes demands, while also maintaining your ability to serve clients ?Learn more about our total rewards at https://rsmus /careers/india html, RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation, Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus , Show

As an Incident Manager, you will be responsible for leading critical bridge calls to drive restoration and recovery of SaaS based applications. You should have a good blend of technical and soft skills, with strong deductive reasoning and interpersonal communication capabilities. Reporting to the Manager of IT Operations, you will work closely with CIO/CTO stakeholders as part of a team. Your primary responsibilities will include serving as a Major Incident Manager, controlling conference bridges during incidents, sharing major incident duties with NOC Engineers, and assisting in investigating and resolving customer-reported performance issues. You will also be involved in root cause identification, problem management, postmortem meetings, and drafting client-facing root cause analysis statements. To excel in this role, you are required to have 5-8 years of experience in Incident Management, strong problem-solving skills, and the ability to drive agile decision-making during incidents. You should possess excellent communication skills to relay technical information effectively, as well as the ability to work with common IT applications and SaaS industry knowledge. Additionally, you must be able to work unconventional hours, including nights, weekends, and holidays as required since NOC Operations run 24/7. Preferred qualifications include ITIL Foundations certification, IT recognized certifications (e.g., CCNA, AWS Associates, Redhat, or CompTIA), operational experience with Service Management/Problem Management, familiarity with Linux/Microsoft Server, and experience using monitoring tools like SCOM, SolarWinds, ELK, or AppDynamics. Demonstrated ability to follow procedures and ensure compliance with departmental standards is essential for this role.,

L1 Engineer - AODB Job Title: L1 Engineer - AODB Experience: 2 Years Location: Navi Mumbai Employment Type: Full-Time /permanent Job Summary: We are seeking a passionate and detail-oriented Level-1 Engineer with 2 years of hands-on experience to provide dedicated support for the Collins Aerospace Airport Operational Database (AODB) system and related systems such as Resource Management System (RMS) and Flight Information Display System (FIDS) throughout the Defect Liability Period (DLP). This role ensures operational stability, timely defect resolution, and coordination with Original Equipment Manufacturer (OEM) teams as per project delivery and maintenance protocols. Key Responsibilities: Monitor and log performance anomalies within AODB and integrated airport systems (RMS, FIDS, BHS, airline interfaces). Liaise with Collins OEM team to report, track, and resolve system defects in accordance with DLP obligations. Assist with system validation, regression testing, and functionality verification following software updates and bug fixes. Provide documentation of defect incidents, resolution outcomes, and configuration changes. Ensure compliance with service level agreements and turnaround expectations during the DLP phase. Participate in disaster recovery rehearsals and business continuity plans. Deliver technical support during abnormal operations or system alerts. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, Electronics, or related discipline. Knowledge of Microsoft Server, SQL, MSMQ, and virtualized IT environments. Exposure to ITIL frameworks for incident, problem, and change management. Strong analytical, documentation, and interpersonal communication skills Experience : Two years in IT support, preferably in aviation or transport systems. Exposure to AODB or RMS platforms is a plus.

At NiCE, we embrace challenges by pushing our limits and striving for excellence. We are a team of ambitious individuals who are dedicated to being game changers in our industry. If you share our passion for setting high standards and exceeding them, we have the perfect career opportunity that will ignite your professional growth. As a Strong Robotic Process Automation Engineer at NiCE, you will collaborate with Professional Services teams, Solution Architects, and Engineering teams to oversee the onboarding of On-prem to Azure Cloud and automation of customer data ingestion solutions. Working closely with US and Pune Cloud Services and Operations Team, as well as support teams worldwide, you will play a key role in designing and implementing Robotic Process Automation workflows for both attended and unattended processes. Your responsibilities will include enhancing cloud automation workflows, improving cloud monitoring and self-healing capabilities, and ensuring the reliability, scalability, and security of our infrastructure. We value innovative ideas, flexible work methods, knowledge collaboration, and positive vibes within our team culture. Key Responsibilities: - Implement custom deployments and data migration to Azure for NICE Public Safety product suites. - Develop and maintain Robotic Process Automation for customer onboarding, deployment, and testing processes. - Integrate NICE's applications with customers" on-prem and cloud-based third-party tools. - Track effort on tasks accurately and collaborate effectively with cross-functional teams. - Adhere to best practices, quality standards, and guidelines throughout all project phases. - Travel to customer sites when necessary and conduct work professionally and efficiently. Qualifications: - College degree in Computer Science preferred. - Strong English verbal and written communication skills. - Proficiency in Java, C#, SQL, Linux, and Microsoft Server. - Experience with enterprise software integration. - Excellent organizational and analytical skills. - Ability to work well in a team environment and prioritize tasks effectively. - Fast learner with a proactive approach to learning new technologies. - Capacity to multitask and remain focused under pressure. Join NiCE, a global company that is reshaping the market with a team of top talents who thrive in a fast-paced, collaborative, and innovative environment. As a NiCEr, you will have endless opportunities for career growth and development across various roles and locations. If you are driven by passion, innovation, and continuous improvement, NiCE is the place for you! NiCE-FLEX Hybrid Model: NiCE operates on the NiCE-FLEX hybrid model, offering maximum flexibility with 2 days of office work and 3 days of remote work each week. Office days focus on face-to-face interactions, fostering teamwork, creativity, and innovation. Requisition ID: 8072 Reporting into: Director Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) is a global leader in software products used by over 25,000 businesses worldwide. Our solutions are trusted by 85 of the Fortune 100 corporations to deliver exceptional customer experiences, combat financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known for its innovation in AI, cloud, and digital technologies.,

So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourageInnovative ideas,Flexible work methods,Knowledge collaboration,good vibes! How will you make an impact? Implement custom deployments and data migration to Azure based NICE Public Safety product suites. Design, Develop and Maintain Robotic Process Automation for customer onboarding/deployment/testing process, leveraging internal and external resources where required. Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Prior experience in NICE RTS or APA product is a plus. Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate. Work closely with Professional Services team, Solution Architects and Engineering teams. Use best practice methods, quality standards, and guidelines on all project phases. When required, travel to customer site and conduct work in a professional and organized manner. Have you got what it takes? College degree (preferable) in Computer Science Excellent English verbal and writing communication skills Excellent technical and analytical skills In-depth knowledge of application development using Object oriented languages like Java, C# and advanced data manipulation using SQL Proficient with Linux, Microsoft Server Integration experience with enterprise software Excellent organizational skills, ability to set own task lists and timelines Team player – ability to work well in a close team environment Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8072 Reporting into: Director Role Type:Individual Contributor

Job Description for Application Support / Monitoring Requirement : The resource will be monitoring and handling the critical trading / non-trading setup of BFSL including the infra supporting the trading / non-trading application suit. Work Location : Mantri, 1st Floor Experience : 1 plus years Education : Technical background (BE - Preferred , BSc (IT / Comp Sci),) Basic administration of Linux Windows, SQL and MySQL DBs and networks Good understanding of systems and networks is an added advantage To write an effective monitoring job, begin by listing detailed routines, Recommend hardware and software solutions within the trading /non trading setup to meet the organization's needs, define best practices and measures within the existing solution set Assist in the preparation of formal reports in accordance with agreed format following completion of surveillance, face to face and/or desk based compliance monitoring reviews Design and implement monitoring and surveillance controls Oversee the creation and implementation of relevant and consistent monitoring templates causal analysis coding Provide periodic and ad-hoc reports QA and operational excellence of new product releases, focusing on monitoring Should have prior experience in Application and Infra Support / Monitoring Profile. Provide RCAs and track actionable Added Advantage i. Monitoring Trading OMS / Non Trading eco systems including (Infra , Network). 2) Must have at least one certification in the following areas i. Microsoft ii. Linux iii. Cisco

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organizations infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of AVD Engineers to perform integration activities between R1 and Cloudmed systems to create a unified AVD experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1s AVD infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure AVD-related applications, and supporting all AVD infrastructure hardware and software. The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users). Responsibilities: Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of AVD In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities Works with other Team members to ensure project delivery expectations are effectively communicated and met Provides Tier 2/3-type support for global AVD infrastructure (serves as a point of escalation for Tier 1 support) Participate in on-call rotations and perform off-hour maintenance activities Leads technical initiatives as assigned and acts as a mentor for other team members Designs, automates and engineers high-availability, scalable solutions for new and existing services Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment) Researches, implements, and documents new tools and processes Performs multiple tasks concurrently and responds to emergency situations effectively Performs duties in a professional, polite, considerate, courteous, and timely manner Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct Required Qualifications: Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree 3-5years of overall virtual desktop experience 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS (Remote Desktop Services), SQL) Expertise in the Windows 10 operating environment, imaging process and Office 365 Experience creating, maintaining, and communicating complex information technology documentation Working knowledge of Azure administration Experience creating software packages, deployment, patch management, data, and cost analytics Knowledge of Azure cloud, networking, and enterprise architectures Desired Qualifications: Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required) Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation Azure, Citrix, VMware or relevant to AVD Certifications highly desirable Ability to maintain the highest levels of customer satisfaction and be service-oriented Excellent verbal and written communication skills Team-oriented and adaptable Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Job Summary:. We are looking for a skilled Software Deployment Specialist / Patch Management Specialist to manage software deployments, patch management, and IT infrastructure maintenance. The ideal candidate will have experience with Tanium for deployment, along with expertise in Microsoft Server environments, Windows 10 & 11, Apple OSX, virtualization, sandboxing, and network security, Key Responsibilities:. Manage the end-to-end patch management lifecycle, including assessment, testing, deployment, and reporting, Develop and maintain patch management policies, procedures, and schedules, Deploy security patches, updates, and hotfixes across endpoints, servers, and applications using patch management solution, Ensure compliance with internal security policies and regulatory requirements, Collaborate with the Cybersecurity team to analyse vulnerability scan reports and prioritize patching based on severity levels, Work with Cyber security team to mitigate security threats related to unpatched systems, Track and report patch compliance metrics, including failed deployments and unpatched systems, Investigate and resolve patch deployment failures and compatibility issues, Provide technical support to teams for patch-related issues, Enhance automated patching processes to reduce manual intervention and downtime, Work on patching schedules to minimize impact on business operations, Required Skills & Experience:. Technical Expertise:. Strong experience with Microsoft Intune, Hands-on experience with Tanium for endpoint security and remediation, Knowledge of Windows patching processes, Familiarity with third-party application patching (Adobe, Java, etc,), Cybersecurity Knowledge:. Understanding of vulnerability management frameworks (e-g., CVSS, NIST, CIS), Experience working with Cyber security team to address security gaps, Other Skills:. Strong analytical and troubleshooting skills, Ability to work in fast-paced environments and prioritize tasks effectively, Experience with compliance frameworks (ISO 27001, NIST, CIS benchmarks) is a plus, Qualifications:. Education: Bachelor’s degree in computer science, IT, or a related field, Experience: Five or more years in software deployment, patch management, and IT infrastructure, **H&MV Engineering is an equal opportunity employer**. Show more Show less

Senior Information Security Engineering Consultant-Microsoft Server Management Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This Senior Information Security Engineer is a member of the UHC A&I Tech Infra, Cloud and Data Services team that supports US Health Group and Student Resources,. This engineer will work with 4000+ agents as level 2 support for security incidents and investigation. Their primary function will be to monitor and respond to all vulnerabilities in Tanium, Tenable, and Security Platform. In addition the engineer will have primary responsibility of all updates throughout the infrastructure for the UHC lines of business that ingests over 200,000 MB of logs for Windows and RHEL Servers. This engineer will also work in Service Now to monitor queues and work incidents to resolution. This engineer will be working in both on-premise and azure cloud monitoring security and compliance. This engineer will work throughout the organization to quickly remediate any daily findings of new vulnerabilities that arise and create daily reports to show updated findings and tasks for remediation. Primary Responsibilities: Core Tasks: Microsoft Server patching & management ,TVM remediate all vulnerabilities, patching Maintain cadence of monthly patching schedule for updates to all environments Operate and maintain security systems to protect data and systems and ensure auditability and compliance Respond, analyze, and resolve outages, incidents and/or threats Fulfill service requests Deploy new, update existing, replace or decommission solutions Work in Microsoft Endpoint Configuration Manager (MECM) for patching and Vulnerability remediation Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualification: Full time graduate Core Tasks: Microsoft Server patching & management ,TVM remediate all vulnerabilities, patching Maintain cadence of monthly patching schedule for updates to all environments Operate and maintain security systems to protect data and systems and ensure auditability and compliance Respond, analyze, and resolve outages, incidents and/or threats Fulfill service requests Deploy new, update existing, replace or decommission solutions Work in Microsoft Endpoint Configuration Manager (MECM) for patching and Vulnerability remediation Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #Nic #Nic

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourageInnovative ideas,Flexible work methods,Knowledge collaboration,good vibes! How will you make an impact? Implement custom deployments and data migration to Azure based NICE Public Safety product suites. Design, Develop and Maintain Robotic Process Automation for customer onboarding/deployment/testing process, leveraging internal and external resources where required. Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Prior experience in NICE RTS or APA product is a plus. Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate. Work closely with Professional Services team, Solution Architects and Engineering teams. Use best practice methods, quality standards, and guidelines on all project phases. When required, travel to customer site and conduct work in a professional and organized manner. Have you got what it takes? College degree (preferable) in Computer Science Excellent English verbal and writing communication skills Excellent technical and analytical skills In-depth knowledge of application development using Object oriented languages like Java, C# and advanced data manipulation using SQL Proficient with Linux, Microsoft Server Integration experience with enterprise software Excellent organizational skills, ability to set own task lists and timelines Team player – ability to work well in a close team environment Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7453 Reporting into: Director of Cloud Services Role Type:Individual Contributor

Team Lead- IT Service Desk Req Exp- 4 Years in Technical Support Skills- Office365, Service Desk, Windows, MS Teams,Troubleshoot Any Graduate Notice- 0 to 30 Days Loc- Hyderabad CTC - 7 TO 9LPA 5 Day's Working | US Shifts | WFO

Position: IT Infrastructure Support Location- Gurgaon Your Responsibilities: -Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU. -Administer Microsoft users using Active Directory and software distribution tools. -Support PC / laptop / tablets / mobile data / smartphones / network equipment -Provide onsite support for Global IT for servers and network components -Provide onsite support to configure network printers in accordance with Global IT standards -Support MS Office 365 cloud and client applications -Asset management of Hilti IT equipment and mobile phones using software and tool provided -Coordinate local projects for Global IT rollout -Compliance with all relevant regulations and company agreements -Provide out of hours support when and if required -May be required to travel to sites in country -This will be a Complete In office profile and no WFH is there. Your Profile: Functional Expertise -Strong PC, laptop, tablet hardware support experience -Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware -At least 2-3 years proven membership of a globally oriented IT team -At least 2-3 years proven track record in a support role including experience in customer contact. -Good supportive telephone manner and communication skills -Self-motivated team member Understanding the Business -Able to prioritise based on business needs. -Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets. -Applies Hilti core values and compliance standards when dealing with IT suppliers. -Relates to the business reasons driving Hilti IT Strategy Understanding and defining what needs to be done. -Clear service orientation and able to adapt himself to newest technology and service innovation. -Able to quickly demonstrate high levels of motivation and competence in IT tasks. -Focus on opportunities, proactive ownership and avoid problems (innovator) Getting things done: -Structured, self-motivating and independent working style -Works and thinks proactively. -Flexible working approach -Shows a strong can-do attitude and is willing to go the extra mile -Stays focused on the real issues and identifies the pain points. -Completes tasks / projects and ensures execution to the end. Working with others: -Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization. -A team player. -Interacts well with cross-functional teams in Hilti global IT organization. Developing yourself and others -Seeks out opportunities to learn and develop. -Seeks feedback from customers and colleagues. -Works to strengthen development areas. -Prepared to adopt / adapt best practice wherever originates. -Shares knowledge with others and willing to learn from others What do we not need -Programming language skills -Server administration -Not enthusiastic about finding the best possible solution for the users. -Weakness in teamwork or interpersonal cooperation/communication Non-negotiable criteria -Experienced in installing and maintaining PC / laptop / tablet. -Network related knowledge is must. -Hands on experience on MS Office Applications. -Excellent communication skills in written and spoken English is a must.