Customer Service Representative

Job Description

• Should be capable of handling calls (inbound & outbound) for long duration, on voice or video • A cross selling specialist, identify opportunities to promote additional products or services to existing customers, enhancing overall sales. • Responsibilities include analyzing customer needs. • Effective communicating benefits to drive revenue growth. • Strong communication in sales skills is essential for success in this role. • Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers • Should be open to working in a rotational shift • Should dedicate for continuous learning of products, processes and market • Should be a team player and willing to help new and fellow CSRs to come up the curve • Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets • Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols • Preferences will be given to candidates with experience in Insurance process