Telesales Executive

Job Description

This side HR PINKI from consulthagnos JD- • Handling inbound and outbound calls from Institutes / Customers / Franchise Channel Partner (FCP) and creating leads for the sales team. • Sending E-mails to the Institutions / Customers / Franchise Channel Partner (FCP) to create lead and maintaining MIS. • Coordinating with Institution / Customer / Franchise Channel Partner (FCP) regarding online loan application journey for smooth processing till disbursal. • Identify Institutions / Customers’ / Franchise Channel Partner (FCP) needs and fulfilling them with our products or services. • Handle Institution / Customers’ / Franchise Channel Partner (FCP) requests/inquiries related to their Empanelment/Loan application process, products & services in a professional manner & serve all customers regardless of segment up to the level of their full satisfaction. • Understanding key customer individual needs and addressing these and meeting with managers in the organization to plan strategically. • Activating existing empaneled Institute’s / Franchise Channel Partner (FCP) with regular calls and encouraging them to source fresh business i.e. Customer/Institution. • Training Institute team members / Franchise Channel Partner on customer loan application journey.