Customer Service Representative

#Great opportunity for Fresher / Experience#

Job Title: Customer Service Representative
Location: Noida Sector 62
Job Type: Full-Time
Salary - up to 15k
Language Known - Professional English and Hindi
Shift timing
Any 9hrs - 6am to 7pm. ( girls )
6am to 12pm. ( boys )

Job Summary:
We are seeking a motivated and empathetic Customer Service Representative to handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate will be a problem-solver with excellent communication skills and a strong customer-first mindset.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in-person professionally and promptly.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Process orders, forms, applications, and requests.
• Keep up-to-date with product knowledge and company policies to provide accurate assistance.
• Collaborate with internal departments to resolve complex customer issues.
• Achieve personal/team performance goals, such as customer satisfaction and response time.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is a plus.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Patience and ability to remain calm under pressure.
• Conflict resolution skills.
• Team player with a positive attitude.

Benefits:

• Competitive salary
• Ongoing training and development

Interested candidates can reach out:-
Contact no - 097482 62237
E-mail:- arnab@armeconsulting.in
Visit our website:- www.armeconsulting.in

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person