Job Title: Customer Service Representative Location: Noida Sector 62 Job Type: Full-Time Salary - up to 15k Language known - Professional English and Hindi Shift timing Any 9hrs - 6am to 7pm. ( girls ) 6am to 12pm. ( boys ) Job Summary We are seeking a motivated and empathetic Customer Service Representative to handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate will be a problem-solver with excellent communication skills and a strong customer-first mindset. Key Responsibilities Respond to customer queries via phone, email, chat, or in-person professionally and promptly. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain records of customer interactions, transactions, comments, and complaints. Process orders, forms, applications, and requests. Keep up-to-date with product knowledge and company policies to provide accurate assistance. Collaborate with internal departments to resolve complex customer issues. Achieve personal/team performance goals, such as customer satisfaction and response time. Requirements Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices is a plus. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school diploma or equivalent; college degree preferred. Preferred Skills Patience and ability to remain calm under pressure. Conflict resolution skills. Team player with a positive attitude. Benefits Competitive salary Ongoing training and development Interested candidates can reach out:- Contact no - 097482 62237 E-mail:- arnab@armeconsulting.in Visit our website:- www.armeconsulting.in This job is provided by Shine.com