Customer Service Representative

About Company We are a leading advisory firm headquartered in the UAE, with operations in Noida (Sector 63). We specialize in auditing, taxation, data analysis, business setup, accounting, advisory, liquidation, and VAT registration/de-registration. Experience - 1plus year Qualifications - Any Graduate Salary - 3 to 4lpa Excellent Communication skills is a must. 5 Days Working. Requirement Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Roles & Responsibilities Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Job Types: Full-time, Permanent Show more Show less