Customer Service Representative

Position: Customer Care Executive

Location: Gurgaon, India

Web support / Tele support

Alike.io

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

• Customer Consultation

  : Engage with customers to understand their travel preferences, needs, and budgets.

• Travel Planning

  : Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.

• Booking Management

  : Assist clients with booking accommodations, transportation, tours, and other travel-related services.

• Ongoing Support

  : Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.

• Stay Updated

  : Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.

• Feedback Loop

  : Collect and analyze feedback from travelers to constantly refine and improve our offerings.

• Team Collaboration

  : Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Key requirements for the role

• At least 1 years' experience in a customer service role in the services industry.
• Experience of working in the travel industry will be an added advantage.
• Comfortable working in shifts
• Proficiency in using CRM systems and software.
• Excellent communication (both written and verbal).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

• Competitive salary and benefits
• Private medical insurance
• A supportive and ambitious team to help you grow