Customer Service Representative

Customer Service Representative

Responsibilities:

• Handle customer calls, emails, and chats in a polite and professional manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues and complaints quickly and effectively.

• Keep records of customer interactions and update information in the system.

• Work with other departments to solve customer problems when needed.

• Follow up with customers to ensure their concerns are fully resolved.

• Meet daily and weekly targets for response time and customer satisfaction.

Requirements:

• High school diploma or equivalent (Bachelors degree preferred).

• Good communication and listening skills.

• Basic computer knowledge and ability to use email, chat, and CRM tools.

• Ability to stay calm and professional under pressure.

• Positive attitude and willingness to learn.

• Previous customer service experience is an advantage, but not required.

Key Skills: