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Equitas Small Finance Bank
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Customer Service Officer - MF

Customer Service Officer - MF

Equitas Small Finance Bank

1 - 4 years

1 - 3 Lacs

Alwar Jaipur

Posted:Just now| Platform:

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Skills Required

Finance application software c++ c BFSI Banking complaints networking system administration micro computer systems microsoft windows linux hdling relationship support care

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of microfinance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in inclusive banking, micro finance, operations, and customer service is preferred. Company name: Equitas Small Finance Bank. Industry: BFSI. JD: Assets>Inclusive Banking - MF>Micro Finance>Operations>Customer Service Officer>Customer Service Officer - MF.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

2464 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer - MF

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Customer Service Officer - MF

Experience & Salary

Skills Required

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