Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Micro Finance or Operations. Roles and Responsibility Provide excellent customer service and support to clients through various channels. Manage and resolve customer complaints professionally and promptly. Develop and maintain strong relationships with customers to enhance their overall experience. Collaborate with internal teams to identify and address customer needs. Stay updated with product knowledge and industry trends to provide accurate information. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of Micro Finance products and services is required. Experience in Operations or Customer Service roles is preferred. Strong problem-solving skills are needed to resolve complex customer issues. Ability to work collaboratively as part of a team to achieve common goals.
Equitas Small Finance Bank
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