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Customer Service Officer - MF Equitas Small Finance Bank

1.0 - 4.0 years

1 - 3 Lacs

Alwar, Jaipur

Work from Office

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of microfinance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in inclusive banking, micro finance, operations, and customer service is preferred. Company name: Equitas Small Finance Bank. Industry: BFSI. JD: Assets>Inclusive Banking - MF>Micro Finance>Operations>Customer Service Officer>Customer Service Officer - MF.

Posted 7 hours ago

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Tele Calling Executive Equitas Small Finance Bank

1.0 - 6.0 years

1 - 2 Lacs

Chennai

Work from Office

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. Additional Info For more information, please contact us at 1379618.

Posted 7 hours ago

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Tele Calling Executive Equitas Small Finance Bank

1.0 - 6.0 years

1 - 2 Lacs

Pune

Work from Office

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is required. Any graduate degree from a recognized university. Proficiency in English and Hindi languages is essential. About Company Equitas Small Finance Bank is a leading financial institution committed to providing inclusive banking services to its customers. We believe in building long-term relationships with our clients and providing them with the best possible solutions.

Posted 7 hours ago

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