Customer Service Officer

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 10 years of experience in the BFSI industry, with a strong background in customer service and a passion for delivering exceptional experiences.

• Manage and resolve customer complaints professionally and courteously.
• Provide timely and accurate information about products and services.
• Develop and maintain strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalate complex issues to senior management when necessary.
• Continuously update knowledge of products, services, and policies.

• Minimum 10 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively as part of a team.

Equitas Small Finance Bank is a leading financial institution committed to providing high-quality banking services to its customers. We are dedicated to building long-term relationships with our clients and delivering exceptional customer experiences.