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Telstra
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Customer Service - Non Voice Process

Customer Service - Non Voice Process

Telstra

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

automation assurance senior analyst process improvement analytical billing sms customer support account management customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders and billing relating to a range of products and services. Job Description

About the Role

As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra s products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services

Responsibilities:

Deliver customer support across all channels for sales, faults, complaints, and service-related queries.
Process customer requests accurately using scripts, guidance tools, and service standards.
Troubleshoot and resolve product/service issues via chat, SMS, email, and voice calls.
Handle billing, account management, order modifications, and complaints using internal tools and content.
Promote and sell Telstra products/services while ensuring proper handover of complex issues.

To be successful in this role, you will have:

1-5 years of customer service experience.
Active Listening
Analytical Thinking
Business Writing
Collaboration
Creativity
Detail-Oriented
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Customer Service - Non Voice Process