Customer Service Manager

Company Description

Home First Finance Company (HFFC) was established in 2010 with the mission to make Home Loans accessible for affordable housing. We now serve over 100,000 customers across 250 cities in India, with an Asset Under Management (AUM) of ₹12,000 Cr+. Known for fast approvals and hassle-free processes, we offer tailored loans for home, construction, and mortgage needs. Our team is young, passionate, and dedicated, with an average employee age of just 24.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Udaipur. The Customer Service Manager will oversee daily operations of the customer service team, ensuring customer satisfaction, managing customer support, and resolving issues effectively. Responsibilities will include training and mentoring team members, analyzing customer feedback and metrics, and developing strategies to enhance customer service. The role requires maintaining a high level of communication and problem-solving skills to provide top-notch service.

Qualifications

• Customer Service Management, Customer Support, Customer Satisfaction skills
• Strong Analytical Skills to interpret data and improve service performance
• Excellent Communication skills, both written and verbal
• Leadership and team management experience is a plus
• Bachelor