Customer Service Manager

Role Overview: As a Customer Service Manager at Goodwill, you will play a crucial role in maximizing collections, production, sales, salvage, and customer service by assisting the Store Manager in front-end operations. Your primary responsibilities will include ensuring excellent customer service, maximizing sales performance, supervising sales associates and cashiers, overseeing new goods inventory, and maintaining a safe and secure work environment. Key Responsibilities: - Lead by example in providing quality customer service to all customers, donors, and employees. - Train and evaluate sales associates and cashiers, conduct interviews for entry-level retail positions. - Ensure compliance with merchandising guidelines and safety procedures. - Contribute to associate evaluations, assist in administering daily order fulfillments, provide feedback on IT system updates. - Handle cash register procedures, enforce security protocols, report asset protection matters accurately and in a timely manner. - Maintain cleanliness in the store and surrounding premises, promptly address safety hazards. - May be required to travel or work at different Goodwill locations based on operational needs. Qualifications Required: - Minimum of one year of retail supervisory experience. - High school or GED completion. - Proficiency in Microsoft Office suite software, particularly Word and Excel. - Strong interpersonal and communication skills. - Adaptability, integrity, and business ethics. - Bilingual proficiency is a plus. - Ability to lift and carry a minimum of 50 pounds, perform repetitive tasks at a steady pace, demonstrate physical agility in a retail environment that may include exposure to extreme heat, cold, dust, and humidity. (Note: No additional details of the company were present in the provided job description),