As a Customer Service Manager at Goodwill, you will play a crucial role in maximizing collections, production, sales, salvage, and customer service by assisting the Store Manager in front-end operations. Your primary responsibilities will include ensuring excellent customer service, maximizing sales performance, supervising sales associates and cashiers, overseeing new goods inventory, and maintaining a safe and secure work environment. To excel in this role, you must lead by example in providing quality customer service to all customers, donors, and employees. You will be responsible for training and evaluating sales associates and cashiers, conducting interviews for entry-level retail positions, and ensuring compliance with merchandising guidelines and safety procedures. Additionally, you will contribute to associate evaluations, assist in administering daily order fulfillments, and provide feedback on IT system updates. Your role will also involve handling cash register procedures, enforcing security protocols, and reporting any asset protection matters accurately and in a timely manner. You will be expected to maintain cleanliness in the store and surrounding premises, as well as ensure that safety hazards are promptly addressed. Moreover, you may be required to travel or work at different Goodwill locations based on operational needs. The ideal candidate for this position should have a minimum of one year of retail supervisory experience, high school or GED completion, and proficiency in Microsoft Office suite software, particularly Word and Excel. Strong interpersonal and communication skills are essential, along with adaptability, integrity, and business ethics. Bilingual proficiency is a plus. You should also be able to lift and carry a minimum of 50 pounds, perform repetitive tasks at a steady pace, and demonstrate physical agility in a retail environment that may include exposure to extreme heat, cold, dust, and humidity. Joining Goodwill means being part of a diverse, inclusive, and equitable culture where individual differences are celebrated, and talent converges to create an environment of excellence. As a Customer Service Manager, you will contribute to Goodwill's mission of making a positive impact in the community while upholding safety standards and delivering exceptional service to customers.,
Role Overview: As a Customer Service Manager at Goodwill, you will play a crucial role in maximizing collections, production, sales, salvage, and customer service by assisting the Store Manager in front-end operations. Your primary responsibilities will include ensuring excellent customer service, maximizing sales performance, supervising sales associates and cashiers, overseeing new goods inventory, and maintaining a safe and secure work environment. Key Responsibilities: - Lead by example in providing quality customer service to all customers, donors, and employees. - Train and evaluate sales associates and cashiers, conduct interviews for entry-level retail positions. - Ensure compliance with merchandising guidelines and safety procedures. - Contribute to associate evaluations, assist in administering daily order fulfillments, provide feedback on IT system updates. - Handle cash register procedures, enforce security protocols, report asset protection matters accurately and in a timely manner. - Maintain cleanliness in the store and surrounding premises, promptly address safety hazards. - May be required to travel or work at different Goodwill locations based on operational needs. Qualifications Required: - Minimum of one year of retail supervisory experience. - High school or GED completion. - Proficiency in Microsoft Office suite software, particularly Word and Excel. - Strong interpersonal and communication skills. - Adaptability, integrity, and business ethics. - Bilingual proficiency is a plus. - Ability to lift and carry a minimum of 50 pounds, perform repetitive tasks at a steady pace, demonstrate physical agility in a retail environment that may include exposure to extreme heat, cold, dust, and humidity. (Note: No additional details of the company were present in the provided job description),
As a Sales Associate at Goodwill, your role involves assisting the Store Management Team in maximizing collections, production, sales, salvage, and customer service. You will be expected to provide quality customer service in a timely and courteous manner to all customers, donors, and team members. Additionally, you will be responsible for maximizing sales performance through proper presentation of merchandise, adhering to cash handling policies, and maintaining the cleanliness and safety of the store premises. **Key Responsibilities:** - Ensure quality customer service is provided to all customers, donors, and team members. - Maximize sales performance through proper presentation of merchandise. - Adhere to cash handling policies and procedures. - Maintain the cleanliness and organization of the assigned department daily. - Handle minor customer complaints effectively. - Assist in tasks designated by the management team. - Keep the store premises clean, free of safety hazards, and ensure safety procedures are followed by all team members. **Qualifications Required:** - Proven reliability in meeting attendance expectations. - Ability to continuously perform repetitive work at a set pace. - Strong interpersonal skills and excellent communication abilities. - High level of integrity and business ethics. - Adaptability and flexibility. **Additional Details:** Goodwill is committed to fostering a culture of diversity, equity, and inclusion where all individuals feel respected and valued. The organization values the sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent to create an inclusive and excellent environment. In terms of physical factors, you should be able to lift, carry, push, and pull a minimum of 50 pounds, and be comfortable with prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling. This position will require you to work in various Goodwill locations, including retail stores and warehouses, where exposure to extreme heat, cold, dust, animal hair, and humidity may occur. Preferred qualifications include high school or GED completion, and bilingual proficiency in English and Spanish would be a plus for this role.,