As a Customer Service Manager at Goodwill, you will play a crucial role in maximizing collections, production, sales, salvage, and customer service by assisting the Store Manager in front-end operations. Your primary responsibilities will include ensuring excellent customer service, maximizing sales performance, supervising sales associates and cashiers, overseeing new goods inventory, and maintaining a safe and secure work environment. To excel in this role, you must lead by example in providing quality customer service to all customers, donors, and employees. You will be responsible for training and evaluating sales associates and cashiers, conducting interviews for entry-level retail positions, and ensuring compliance with merchandising guidelines and safety procedures. Additionally, you will contribute to associate evaluations, assist in administering daily order fulfillments, and provide feedback on IT system updates. Your role will also involve handling cash register procedures, enforcing security protocols, and reporting any asset protection matters accurately and in a timely manner. You will be expected to maintain cleanliness in the store and surrounding premises, as well as ensure that safety hazards are promptly addressed. Moreover, you may be required to travel or work at different Goodwill locations based on operational needs. The ideal candidate for this position should have a minimum of one year of retail supervisory experience, high school or GED completion, and proficiency in Microsoft Office suite software, particularly Word and Excel. Strong interpersonal and communication skills are essential, along with adaptability, integrity, and business ethics. Bilingual proficiency is a plus. You should also be able to lift and carry a minimum of 50 pounds, perform repetitive tasks at a steady pace, and demonstrate physical agility in a retail environment that may include exposure to extreme heat, cold, dust, and humidity. Joining Goodwill means being part of a diverse, inclusive, and equitable culture where individual differences are celebrated, and talent converges to create an environment of excellence. As a Customer Service Manager, you will contribute to Goodwill's mission of making a positive impact in the community while upholding safety standards and delivering exceptional service to customers.,
Role Overview: As a Customer Service Manager at Goodwill, you will play a crucial role in maximizing collections, production, sales, salvage, and customer service by assisting the Store Manager in front-end operations. Your primary responsibilities will include ensuring excellent customer service, maximizing sales performance, supervising sales associates and cashiers, overseeing new goods inventory, and maintaining a safe and secure work environment. Key Responsibilities: - Lead by example in providing quality customer service to all customers, donors, and employees. - Train and evaluate sales associates and cashiers, conduct interviews for entry-level retail positions. - Ensure compliance with merchandising guidelines and safety procedures. - Contribute to associate evaluations, assist in administering daily order fulfillments, provide feedback on IT system updates. - Handle cash register procedures, enforce security protocols, report asset protection matters accurately and in a timely manner. - Maintain cleanliness in the store and surrounding premises, promptly address safety hazards. - May be required to travel or work at different Goodwill locations based on operational needs. Qualifications Required: - Minimum of one year of retail supervisory experience. - High school or GED completion. - Proficiency in Microsoft Office suite software, particularly Word and Excel. - Strong interpersonal and communication skills. - Adaptability, integrity, and business ethics. - Bilingual proficiency is a plus. - Ability to lift and carry a minimum of 50 pounds, perform repetitive tasks at a steady pace, demonstrate physical agility in a retail environment that may include exposure to extreme heat, cold, dust, and humidity. (Note: No additional details of the company were present in the provided job description),
As a Sales Associate at Goodwill, your role involves assisting the Store Management Team in maximizing collections, production, sales, salvage, and customer service. You will be expected to provide quality customer service in a timely and courteous manner to all customers, donors, and team members. Additionally, you will be responsible for maximizing sales performance through proper presentation of merchandise, adhering to cash handling policies, and maintaining the cleanliness and safety of the store premises. **Key Responsibilities:** - Ensure quality customer service is provided to all customers, donors, and team members. - Maximize sales performance through proper presentation of merchandise. - Adhere to cash handling policies and procedures. - Maintain the cleanliness and organization of the assigned department daily. - Handle minor customer complaints effectively. - Assist in tasks designated by the management team. - Keep the store premises clean, free of safety hazards, and ensure safety procedures are followed by all team members. **Qualifications Required:** - Proven reliability in meeting attendance expectations. - Ability to continuously perform repetitive work at a set pace. - Strong interpersonal skills and excellent communication abilities. - High level of integrity and business ethics. - Adaptability and flexibility. **Additional Details:** Goodwill is committed to fostering a culture of diversity, equity, and inclusion where all individuals feel respected and valued. The organization values the sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent to create an inclusive and excellent environment. In terms of physical factors, you should be able to lift, carry, push, and pull a minimum of 50 pounds, and be comfortable with prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling. This position will require you to work in various Goodwill locations, including retail stores and warehouses, where exposure to extreme heat, cold, dust, animal hair, and humidity may occur. Preferred qualifications include high school or GED completion, and bilingual proficiency in English and Spanish would be a plus for this role.,
As a Customer Service Manager at Goodwill, your role will involve assisting the Store Manager in maximizing collections, production, sales, salvage, and customer service in the front-end operations of the store. Your responsibilities will include: - Maximizing sales performance through proper rotation, display, signage, and inventory of processed merchandise to meet or exceed sales goals consistently. - Directing, supervising, training, and evaluating all sales associates and cashiers within the store. - Participating in interviewing candidates for entry-level retail roles. - Ensuring quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. - Ensuring training and merchandising guidelines are followed. - Contributing input to and assisting in administering associate evaluations. - Overseeing the new goods inventory within the store, maintaining merchandising, categorizing, and replenishing of new goods daily. - Interfacing with the POS (Point of Sale) system, providing feedback to the IT team as necessary, and assisting in the roll out of updates and modifications. - Completing order fulfillments daily and providing backup to the Production Manager if needed. - Collecting all found money and donated jewelry daily, ensuring proper procedures are followed for handling and reporting. - Keeping the store and surrounding premises clean and free of safety hazards. - Ensuring safety procedures are understood and followed by all store employees. - Reporting and investigating asset protection matters accurately and in a timely manner. - Ensuring proper operation of security and safety systems, including cash handling procedures. - Assisting in any other projects as determined by the management team. Environmental Factors: Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity. Physical Factors: You should be able to lift, carry, push, and pull a minimum of 50 pounds and perform prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling. Education, Experience, And Requirements: - High school/ GED completion is preferred. - Minimum of a year of retail supervisory experience. - Team Members in this position may be required to travel at a moment's notice or be transferred to other Goodwill retail stores based on business operational needs. - Proficiency with Microsoft Office suite software, including a strong emphasis on Word and Excel. - Strong interpersonal skills with excellent communication skills. - Bilingual skills are a plus. - Exhibits a high level of integrity, business ethics, adaptability, and flexibility.,