Customer Service Manager

Job description

Manager VIP Service (akaThe Matchmaking Maestro)

Bengaluru|5 8 Yrs Experience|MBA Preferred (but swagger stamp)

What s This All About

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As theManager VIP Service, you ll lead a crew of 40+ passionate advisors who don t just handle calls theyrewrite love stories. This isn t just customer service it s customerobsession.

You ll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You ll own outcomes, not just outputs. Real connections cold conversions.

If you ve spent3+ years or morein one role building something that mattered and loved every minute of the chaos you re exactly who we re looking for.

What You ll Do (Like a Pro)

Read Between the LinesCustomers don t always say what they need. You ll train your team tolisten harder, respond smarter, and personalize everything.

Build Love without FrictionMap the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.

Lead like You Actually CareCoach, not command. Grow talent. Make your team feel like a championship squad not a call center.

Make Tech WorkforPeopleAI, dashboards, automations bring it all together to eliminate the mundane and elevate the meaningful.

Run It Like a FounderYou ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.

Turn Tough Days aroundEscalationsYou own them. Cranky customersYou charm them. You don t deflect youdeliver.

Who You Are

Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

Builder energy: You love creating order from chaos, designing systems, and making things better constantly.

People whisperer + Data junkie: You manage with heartandwith numbers. EQ + IQ = You.

Been there, built that: At leastone solid 3+ year stintwhere you led a large B2C team and drove real business impact. Stability with velocityYes please.

Pressure-tester: You ve done hard things, and you re better for it. Deadlines don t scare you. Fire drillsYou bring the extinguisherandthe pep talk.

What You ll Get

A mission with meaning: You re not selling socks. You re helping people find soulmates.

Speed, not red tape: We move fast, we fix fast, and we don t do politics.

Autonomy + Accountability: Your zone, your team, your growth story.

Insane learning curve: High-growth org. High-responsibility role. High-reward journey.

Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Still Reading

That s a sign. Let s rewrite the love story of Indian matchmaking together.

Apply now. Be the reason two people say I do.

Job Types: Full-time, Permanent

Pay: 800,000.00 1,200,000.00 per year

Schedule:

Day shiftRotational shiftApplication Question(s):How Much Team Size Have You HandledHave You Managed Relationship Manager TeamHave You Managed Assistant Manager TeamHave You Managed Team Leader TeamHave You Handled Minimum Team Size Up to 50What Is Your CTC(Current Salary) & Expected CTCMinimum Age Required is up to 32What Regional Languages Do you Know From This TamilTeluguKannada Any One Mandatory.Experience:customer service manager: 8 years (Required)B2C : 8 years (Required)Advance Excel: 8 years (Required)Language:English (Required)Location:Koramangala, Bengaluru, Karnataka (Required)Shift availability:Day Shift (Required)Work Location: In personJob Category:Customer Service ManagerJob Type:Full TimeJob Location:BangaloreCountry:IndiaApply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website.*Manager Assistant ManagerAccount ExecutiveAdmin ExecutiveExecutive - Customer supportLost your passwordPlease enter your username or email address. You will receive a link to create a new password via email.Email Reset Link