Customer Service Intern

Job Title: Customer Service Intern - Fresher

Location: Remote

Open positions: 2

Job Description:

We are seeking a driven and energetic Customer Service Representative (Fresher) for a full-time remote role to join our dynamic support team. This role is perfect for someone who is eager to start a career in customer service. As a Customer Service Representative, you will be responsible for handling incoming calls, addressing customer enquiries on chat, e-mail and calls, and escalating and providing solutions to customer issues.

Key Responsibilities:

- Handle incoming customer calls and do outbound calls for user retention.

- Assist customers with enquiries about products/services.

- Escalate and resolve customer issues and complaints promptly over calls/e-mail/chat.

- Document and update customer records based on interactions.

- Provide accurate information and support to customers.

- Collaborate with team members to improve customer service.

Job Requirements:

- Bachelor's degree in any field.

- Excellent communication skills, both verbal and written.

- Quick-thinking and adept at finding solutions.

- Ability to work in a fast-paced environment.

- Proficient in Microsoft Office Suite and Google Workspace.

- Ability to work independently and as part of a team.

*Experience in the fintech industry and CRM tools is a plus.

**Your own device and a good internet connection are a must.

+This job post is only for FRESHERS. Please freshers only apply.

What We Offer:

- Comprehensive training and mentorship programme.

- Opportunities for career growth and development.

- A supportive and collaborative team environment.

- 3 months probation with a full-time offer based on performance.

*In probation period: 6 days working with 10K p.m(will be revised after probation)

How to Apply:

If you are excited about starting your career in customer service and are ready to join a dynamic team, we would love to hear from you.