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Job Title: Customer Service Intern - Fresher Location: Remote Open positions: 2 Job Description: We are seeking a driven and energetic Customer Service Representative (Fresher) for a full-time remote role to join our dynamic support team. This role is perfect for someone who is eager to start a career in customer service. As a Customer Service Representative, you will be responsible for handling incoming calls, addressing customer enquiries on chat, e-mail and calls, and escalating and providing solutions to customer issues. Key Responsibilities: - Handle incoming customer calls and do outbound calls for user retention. - Assist customers with enquiries about products/services. - Escalate and resolve customer issues and complaints promptly over calls/e-mail/chat. - Document and update customer records based on interactions. - Provide accurate information and support to customers. - Collaborate with team members to improve customer service. Job Requirements: - Bachelor's degree in any field. - Excellent communication skills, both verbal and written. - Quick-thinking and adept at finding solutions. - Ability to work in a fast-paced environment. - Proficient in Microsoft Office Suite and Google Workspace. - Ability to work independently and as part of a team. *Experience in the fintech industry and CRM tools is a plus. **Your own device and a good internet connection are a must. +This job post is only for FRESHERS. Please freshers only apply. What We Offer: - Comprehensive training and mentorship programme. - Opportunities for career growth and development. - A supportive and collaborative team environment. - 3 months probation with a full-time offer based on performance. *I n probation period: 6 days working with 10K p.m(will be revised after probation) How to Apply: If you are excited about starting your career in customer service and are ready to join a dynamic team, we would love to hear from you.