Customer Service Intern

As a Customer Service Intern at Palmonas, India's first demi-fine jewelry brand located in Koregaon Park, Pune, you will play a vital role in assisting the customer service department to ensure a seamless and positive experience for our customers. You will be responsible for responding to customer queries via calls, emails, or chat in a prompt and professional manner. Additionally, you will assist in resolving customer complaints, maintaining accurate records of interactions, and collaborating with other departments to enhance customer satisfaction. Key Responsibilities: - Respond promptly and professionally to customer queries through various channels - Assist in resolving customer complaints and escalate issues when necessary - Maintain accurate records of customer interactions and transactions - Support the team in managing customer feedback and improving service quality - Collaborate with other departments to ensure overall customer satisfaction - Participate in training sessions and team meetings to enhance your skills We are looking for candidates based in Pune who are detail-oriented, possess good communication skills, and have a basic knowledge of customer handling. Immediate joiners will be given preference for this full-time internship opportunity lasting 36 months. Perks of the role include a stipend as per company standards, a certificate of completion, and exposure to the fashion & jewelry e-commerce industry. If you are interested in this exciting opportunity, please walk in with your updated resume. The location will be shared with shortlisted candidates. Join us now and be a part of our dedicated team committed to providing exceptional customer service.,