Customer Service

An opportunity exists to join our company in the role as a Customer Service Coordinator. The Customer Service Coordinator will have direct responsibility for the customer sales & service functions. Your role will be crucial in achieving the business's objectives through professional interaction with customers & other work colleagues. Previous Customer Service experience and Hindi communication skills are essential for this role. A high level of attention to detail, good numeracy & English literacy skills are also prerequisites. Your duties will include taking sales enquiries in Hindi, handling customer support inquiries in Hindi, data entry into management reports, tracking leads to sales, and providing internal sales support to the Sales Manager. It is important to receive, check, and correctly input customer's sales journey and purchase orders to meet lead time needs. This role demands strong attention to detail, accuracy, ability to multi-task, resilience, and the temperament to work under pressure at times to achieve required outcomes. As the successful applicant, you must be a good communicator, quickly develop rapport with customers over the telephone, highly structured, organized, extremely customer-focused, and take pride in achieving and exceeding the business's customer service objectives. Interested candidates should send their resume to info@govreports.co.in. Please note that only applicants selected for an interview will be contacted directly.,