An opportunity exists to join our company in the role as a Customer Service Coordinator. The Customer Service Coordinator will have direct responsibility for the customer sales & service functions. Your role will be crucial in achieving the business's objectives through professional interaction with customers & other work colleagues. Previous Customer Service experience and Hindi communication skills are essential for this role. A high level of attention to detail, good numeracy & English literacy skills are also prerequisites. Your duties will include taking sales enquiries in Hindi, handling customer support inquiries in Hindi, data entry into management reports, tracking leads to sales, and providing internal sales support to the Sales Manager. It is important to receive, check, and correctly input customer's sales journey and purchase orders to meet lead time needs. This role demands strong attention to detail, accuracy, ability to multi-task, resilience, and the temperament to work under pressure at times to achieve required outcomes. As the successful applicant, you must be a good communicator, quickly develop rapport with customers over the telephone, highly structured, organized, extremely customer-focused, and take pride in achieving and exceeding the business's customer service objectives. Interested candidates should send their resume to info@govreports.co.in. Please note that only applicants selected for an interview will be contacted directly.,
As a Business Analyst based in Coimbatore, you will play a crucial role in influencing project direction, technology, and strategy, overseeing projects from inception to completion. This newly created position offers you the opportunity to contribute to business success by collaborating with internal and external stakeholders, conducting analysis, and facilitating project delivery. Your ability to provide immediate value, work effectively in a team, and independently when necessary will be essential for success in this role. Your responsibilities will include researching software solutions to enhance work efficiency, interpreting data on company policies and workflows, supporting project teams throughout software development phases, estimating project costs and time requirements, evaluating risks, and developing quality assurance practices. You will also be responsible for establishing deliverables, determining risk and return on investment, liaising between the business and IT department, managing client relationships, and incorporating user feedback into projects. Additionally, you will need to ensure projects remain within budget, conduct evaluations of Key Performance Indicators, and lead meetings and workshops for team members. In terms of general skills, you should have experience in addressing client needs, working effectively in a team, understanding the importance of User Experience in product development, and possessing leadership and communication skills. Your ability to document processes clearly, coordinate activities, and present effectively will be crucial to your success. From a technical perspective, you should have proven experience in designing application solutions, possess at least 5 years of experience in common business systems and processes, and be familiar with IT application development methodologies such as Agile, Kanban, and Scrum. A passion for emerging technologies and disruptive innovations is also desirable. In return for your contributions, we offer an initial 12-month employment contract with the potential for full-time employment, a competitive salary, and a challenging yet supportive work environment. While preference will be given to local candidates, we are open to considering applications from individuals willing to relocate for the project duration. If you are interested in this opportunity, please submit your resume, and rest assured that your application will be handled with the utmost confidentiality.,