An opportunity exists to join our company in the role as a Customer Service Coordinator. The Customer Service Coordinator will have direct responsibility for the customer sales & service functions. Your role will be crucial in achieving the business's objectives through professional interaction with customers & other work colleagues. Previous Customer Service experience and Hindi communication skills are essential for this role. A high level of attention to detail, good numeracy & English literacy skills are also prerequisites. Your duties will include taking sales enquiries in Hindi, handling customer support inquiries in Hindi, data entry into management reports, tracking leads to sales, and providing internal sales support to the Sales Manager. It is important to receive, check, and correctly input customer's sales journey and purchase orders to meet lead time needs. This role demands strong attention to detail, accuracy, ability to multi-task, resilience, and the temperament to work under pressure at times to achieve required outcomes. As the successful applicant, you must be a good communicator, quickly develop rapport with customers over the telephone, highly structured, organized, extremely customer-focused, and take pride in achieving and exceeding the business's customer service objectives. Interested candidates should send their resume to info@govreports.co.in. Please note that only applicants selected for an interview will be contacted directly.,
As a Business Analyst based in Coimbatore, you will play a crucial role in influencing project direction, technology, and strategy, overseeing projects from inception to completion. This newly created position offers you the opportunity to contribute to business success by collaborating with internal and external stakeholders, conducting analysis, and facilitating project delivery. Your ability to provide immediate value, work effectively in a team, and independently when necessary will be essential for success in this role. Your responsibilities will include researching software solutions to enhance work efficiency, interpreting data on company policies and workflows, supporting project teams throughout software development phases, estimating project costs and time requirements, evaluating risks, and developing quality assurance practices. You will also be responsible for establishing deliverables, determining risk and return on investment, liaising between the business and IT department, managing client relationships, and incorporating user feedback into projects. Additionally, you will need to ensure projects remain within budget, conduct evaluations of Key Performance Indicators, and lead meetings and workshops for team members. In terms of general skills, you should have experience in addressing client needs, working effectively in a team, understanding the importance of User Experience in product development, and possessing leadership and communication skills. Your ability to document processes clearly, coordinate activities, and present effectively will be crucial to your success. From a technical perspective, you should have proven experience in designing application solutions, possess at least 5 years of experience in common business systems and processes, and be familiar with IT application development methodologies such as Agile, Kanban, and Scrum. A passion for emerging technologies and disruptive innovations is also desirable. In return for your contributions, we offer an initial 12-month employment contract with the potential for full-time employment, a competitive salary, and a challenging yet supportive work environment. While preference will be given to local candidates, we are open to considering applications from individuals willing to relocate for the project duration. If you are interested in this opportunity, please submit your resume, and rest assured that your application will be handled with the utmost confidentiality.,
You will be joining the company as a Customer Service Coordinator with direct responsibility for customer sales & service functions. Your role will involve interacting professionally with customers and colleagues to achieve the business's objectives in these areas. **Key Responsibilities:** - Previous Customer Service experience and Hindi communication skills are prerequisites. - High attention to detail, good numeracy & English literacy skills required. - Taking sales enquiries in Hindi and processing customer orders. - Handling customer support inquiries in Hindi. - Data entry into management reports. - Tracking leads to sales. - Providing internal sales support to Sales Manager. - Receiving, checking, and inputting customer's sales journey and purchase orders accurately to meet lead time needs. This role demands strong attention to detail, accuracy, multitasking ability, resilience, and the temperament to work under pressure when needed to achieve required outcomes. You must be a good communicator, quickly develop rapport with customers, highly structured, organized, customer-focused, and always strive to achieve and exceed the business's customer service objectives. If you are someone who is willing to do whatever it takes to get the job done, we encourage you to apply by sending your resume to info@govreports.co.in. **Note:** Only shortlisted candidates will be contacted for an interview.,
As a Business Analyst at our company, you will play a crucial role in shaping project direction, technology, and strategy. You will witness projects progressing from start to finish with direct impact on outcomes. This newly created role requires you to work collaboratively with internal and external stakeholders to drive business success through analysis and project facilitation. You should be able to add immediate value, work effectively in a team, and autonomously when necessary. **Key Responsibilities:** - Researching possible software solutions to enhance work efficiency - Interpreting data regarding company policies and workflows - Supporting project teams during software development analysis and planning stages - Managing project phases like implementation, testing, and successful release handover - Estimating project costs and time requirements - Evaluating risks, predicting potential issues, and developing quality assurance practices - Establishing deliverables and evaluating Key Performance Indicators - Acting as a liaison between the business, its Information Technology (IT) department, and clients - Incorporating user feedback into projects and ensuring projects stay within budget - Conducting meetings, workshops, and providing final approval on finished projects **Qualifications Required:** - Experience in addressing client needs, building relationships, and understanding firm services - Team player with effective communication and leadership skills - Ability to document effectively using non-technical language - Proven experience in designing application solutions and familiarity with common business systems and processes - Knowledge of IT application development methodologies and tools - Passion for emerging and disruptive technologies In addition to the responsibilities and qualifications, you will have an initial 12-month employment contract with the option for full-time employment based on performance. We offer a competitive salary and a challenging yet flexible working environment. This role is based in Coimbatore, and local candidates are preferred, but interstate applicants willing to relocate will also be considered. If you are interested, please apply with your resume, and rest assured that your details will be handled confidentially.,
As a Customer Service Coordinator at our company, your primary responsibility will be to handle customer sales and service functions. You will be required to interact professionally with customers and colleagues to ensure that the business objectives in these areas are met effectively. **Key Responsibilities:** - Previous Customer Service experience and proficiency in Hindi communication are essential. - Attention to detail, strong numeracy skills, and proficiency in English literacy are necessary. - Handling sales enquiries in Hindi and processing customer orders. - Addressing customer support inquiries in Hindi. - Entering data into management reports accurately. - Tracking leads and converting them into sales. - Providing internal sales support to the Sales Manager. - Accurately inputting customer sales journey and purchase orders to meet lead time requirements. This role necessitates a high level of attention to detail, accuracy, multitasking skills, resilience, and the ability to work well under pressure to achieve desired outcomes. Excellent communication skills, the ability to build rapport with customers quickly, organizational skills, customer-centric approach, and a commitment to surpassing the business's customer service objectives are essential qualities for this role. If you are someone who is willing to go the extra mile to accomplish tasks, we invite you to apply by submitting your resume to info@govreports.co.in. Please note that only shortlisted candidates will be contacted for further interviews. As a Customer Service Coordinator at our company, your primary responsibility will be to handle customer sales and service functions. You will be required to interact professionally with customers and colleagues to ensure that the business objectives in these areas are met effectively. **Key Responsibilities:** - Previous Customer Service experience and proficiency in Hindi communication are essential. - Attention to detail, strong numeracy skills, and proficiency in English literacy are necessary. - Handling sales enquiries in Hindi and processing customer orders. - Addressing customer support inquiries in Hindi. - Entering data into management reports accurately. - Tracking leads and converting them into sales. - Providing internal sales support to the Sales Manager. - Accurately inputting customer sales journey and purchase orders to meet lead time requirements. This role necessitates a high level of attention to detail, accuracy, multitasking skills, resilience, and the ability to work well under pressure to achieve desired outcomes. Excellent communication skills, the ability to build rapport with customers quickly, organizational skills, customer-centric approach, and a commitment to surpassing the business's customer service objectives are essential qualities for this role. If you are someone who is willing to go the extra mile to accomplish tasks, we invite you to apply by submitting your resume to info@govreports.co.in. Please note that only shortlisted candidates will be contacted for further interviews.