Posted:2 days ago|
Platform:
On-site
Full Time
Job Summary:
We are seeking a dedicated voice process to handle customer queries and complaints related to Airtel Payment Bank services. The ideal candidate will provide accurate product and service information, resolve issues promptly, and deliver a seamless customer experience.
Key Responsibilities:
Manage inbound and Voice process
Assist customers with account queries, transactions, KYC updates, and complaint resolutions.
Educate customers on digital banking services, UPI, mobile wallets, and payment solutions.
Record customer interactions accurately in the CRM system.
Comply with RBI guidelines, KYC norms, and internal policies.
Share feedback with the team to improve processes and enhance customer satisfaction.
Required Skills & Qualifications:
Education: 12TH / Diploma / Graduate
Experience: 0–2 years in Customer Service / BPO
Basic communication skills in Good English
Benefits:
Competitive salary + performance-based incentives
HR Rakhi
96672 15465
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Education:
Experience:
Language:
Work Location: In person
Adroit Synergies Pvt Ltd
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